1. Payment
Deposit & Final payment
A deposit which is equal to
10% of the total tour cost is required at the time of
booking. The full or final payment is required 30 days
before departure for your China tour. Any tour booked with
less than 30 days prior to your date of arrival into China,
full payment is required.
Receipt of your deposit or
final payment will indicate that you and your travel agent
(if applicable) have read and understood these Terms and
Conditions, and that you (or your agent) have accepted them.
The Terms and Conditions
below form the basis of the contractual relationship between
Suzhou Tsugong International Travel (Business Registration
Number: L-GX-GJ00003) and its
clients. It is extremely important that our clients
understand and accept these Terms and Conditions as well as
their quotations, itineraries and other relevant
communication from our travel advisors.
Mode of Payment
We offer 3 mode of Payment:
1. Visa or Master Card secure online payment via
PayPal.
2. Visa or Master Card by fax
3. Wire transfer.
Personal checks will not be accepted.
click here to enter the "Payment
Center" page to know more.
Disclaimer of
Difference Caused by Exchange Rate
(For clients who make payment by credit card only).
Xile Holiday will draw
Chinese currency (CNY) from your credit card. The Credit
Card Company or Bank will convert this amount to the
currency of your credit card account.
China Highlights converts
Chinese currency to US Dollars at a rate of CNY
6.829 = US$1 for our quotations, but must charge
your credit card in CNY. Banks and credit card companies
must then buy Chinese currency at their local rate to make
the payment. The rate may be more or less than our rate.
Banks and credit card companies may also make a service
charge for the transaction. For these reasons what appears
on your bank statement may be more (or even less) than what
you were expecting.
Click here for an illustration.
Note: Before you pay,
please check our exchange rate against your bank’s exchange
rate and your bank’s transaction fee policy.
Xile Holiday currently
quotes tour prices in US Dollars on our web site to give
you an idea of the tour cost and quote in CNY to you at
the time when you are making bookings.
1. Should a revaluation
of the Chinese Renminbi occur, Xile Holiday will honor
all tour bookings confirmed by our office or for tours
that have been fully paid at the time of the
revaluation.
2. Customers who have
not paid for their tour in full at the time of any
revaluation will be required to pay the difference
between the old and new price calculated in Renminbi.
Xile Holiday will never charge more that what we have
quoted and accepted you.
2. Cancellation Refunds
We will deeply regret your
decision to cancel your trip to China, however we understand
that you have valid reasons to do so.
In the event of
cancellation we will refund any payment made to Xile Holiday
(less any cancellation fee charge by our suppliers) within
14 days of our receipt of your written cancellation request.
The cancellation
fee will be calculated as follows:
1.
Cancellation received with more than 14 days prior to
your date of departure: 100 % refund of all
monies paid .
2. Cancellation received with 7 to 13 days prior to your
date of departure: 10% of the tour price +
full cost of Yangtze River Cruise if applicable.
3. Cancellation received with 3 to 6 days prior to your
date of departure: 50% of the tour price +
full cost of Yangtze River Cruise if applicable.
4. Cancellation received from 2 to 0 days before
departure: 100% of the tour price + full cost of
Yangtze River Cruise if applicable.
No-show travelers will be charged 100% of the tour price
full cost of
Yangtze River Cruise if applicable.
After the tour has
commenced, we are unable to refund any amount for any unused
services, remaining portions of the tour components due to
your deviation from the tour itinerary, late arrival, or
missed days on tours or just disinclination to carry on
touring.
Special Notes:
3.
Alteration of Itinerary
Alterations to your itinerary
before the booking will be processed free of charge.
Alterations after payment of the deposit will attract a fee
of $25.00 per request. All expenses incurred
by Xile Holiday in regard to the alteration of the booking
are the responsibility of the customer. This includes all
fees and charges levied by third parties such as cruise
operators, airlines and hotels.
4. Travel Documentation
All clients must be in
possession of a valid passport and necessary visas or
permits at the commencement of travel. All such
documentation is the sole responsibility of the client. Your
travel advisor may assist you in applying for the necessary
travel documentation upon request. Xile Holiday accepts no
responsibility or liability whatsoever for the failure of
clients to obtain appropriate documentation.
5. Health Requirements
Clients should take into
account all international travel risks and familiarize
themselves with health requirements applicable to the areas
they intend to visit. The client is solely responsible for
checking the safety and security conditions, vaccination,
and other health requirements of governments in countries
visited or transited. Travelers to
Tibet
are required to provide a doctor's certificate stating that
the he/she is fit to travel and his/her blood pressure and
heart condition are normal. This is a necessary requirement
because of the possible effects that the very high altitude
may have on certain people.
6. Luggage Allowance
In accordance with
regulations of the General Administration of Civil Aviation
of China, the free baggage allowance within China is 20kg
for the economy class, 30kg for the business class, and 40kg
for the first class, plus limited carry-on luggage. Excess
baggage charges are the sole responsibility of the client.
Regulations within China specify that all suitcases must
have a locking device attached. Failure to follow this
regulation may result in refusal by airport staff to load
suitcases onto the aircraft.
7. Insurance
Xile Holiday tour packages
include China Life Tourist Accident/Casualty Insurance up to
a maximum of $29,000 provided free of charge as part of our
package. We still highly recommend that you purchase full
coverage travel insurance from you country of origin.
Insurance provided by Xile Holiday is not applicable where
only hotel or
China flight booking are purchased through Xile Holiday.
China Travel Insurance
8. Complaints and Claims
Shall you feel unsatisfied
with any service Xile Holiday has provided, please notify
your local tour guide or your travel advisor to avoid the
potential for similar problems happening again during your
trip.
In the event of a complaint or claim for compensation, you
must inform us by email, regular mail, or facsimile in
writing within 15 days from the end of your tour. Relevant
receipts and substantiating evidence must be attached to the
letter of claim. Xile Holiday will not be liable for any
claims made later than 15 days after the completion of your
tour.
9. Communications
You can contact Xile Holiday
via the web at
www.xileholiday.com, email, fax, or phone. If
for any reason, you fail to receive any reply from China
Highlights in regard of your tour status within 48 hours
from the time you submitted the request for booking,
modifying, or canceling a tour, please contact China
Highlights customer service center at
contact@xileholiday.com or phone at
86-773-2831999
immediately to ensure that we are able to deal with your
enquiry under the terms of our Terms and Conditions.
Contact Us Form
10. Liability & Responsibility
Xile Holiday provides tour
information and China tour bookings. Xile Holiday publishes
travel information and services gathered from the selected
quality hotels, air ticket agencies and tour companies &
operators. Xile Holiday will not be responsible for errors,
emissions or inaccuracies in information provided by third
party providers.
Xile Holiday
shall not be responsible for any wrongful or negligent or
fraudulent, omissions, changes of itinerary, cancellation or
the failure of any equipment operated by those suppliers or
any other party not directly owned or controlled by Xile
Holiday.
Xile Holiday
shall not be liable for any loss, injury, or damage to
person or property, alteration of itineraries or
cancellation in part or in full, caused by climatic
conditions, sea fire, breakdown of machinery or equipment,
acts of government or other authorities, wars whether or not
declared, civil disturbances, strikes, riots, thefts,
epidemics, quarantines, medical or customs regulations,
terrorist activities, or any other actions, omissions or
conditions beyond Xile Holiday's control. Neither Xile
Holiday nor any of its affiliates or subsidiaries shall be
or become liable or responsible for any additional expenses
of liability sustained or incurred by the tour member as a
result of any of the aforementioned causes
Xile Holiday
is not responsible for a client's failure to comply with
customs regulations.
Xile Holiday
is not responsible for the theft or loss of any customer's
valuables or items of personal property due to the
negligence of the customer.
Xile Holiday
reserves the right to substitute hotels, flights, or cruise
ships, to alter itineraries, or to cancel the tour prior to
departure. If Xile Holiday has cancelled any tour prior to
the commencement of the tour, Xile Holiday is liable for a
full reimbursement of the money received from the client.
Many of Xile
Holiday tour packages include activities which require care
and attention. Such activities include boarding and going
ashore from boats, climbing hills and entering and exiting
tombs and caves etc. You will receive help and advice from
our representatives but all activities are undertaken at
your own risk. Xile Holiday, its employees and agents cannot
be responsible for any action or event that occurs after its
said employees and agents have exercised their duty and
taken the necessary care.
Xile Holiday reserves the
right to modify or rescind the terms and conditions in
whole, or in part at any time with or without notice.
11. Modification or Discontinuance of Service
Xile Holiday reserves the
right to modify or discontinue service to clients whose
behave are deemed to endanger other tour members or toward
its employees and agents. Offensive behavior includes
behavior which is obscene, racially offensive or of a sexual
nature. In such case the passenger concerned will be sent
back to his hotel and if this is not possible due to long
travelling time, he/she will be dropped off at the nearest
public security office or station
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